Who We Are

Audio Lumina ("Total Chaos", "we", "us") is the temporary legal operator of the Total Chaos project. Total Chaos is a trading name operated by Audio Lumina until the dedicated Total Chaos company registration is completed. This Privacy Policy explains how we collect, use, and protect your personal data.

• Legal name: Audio Lumina
• Registered address: Lodewijk Van Veltemstraat 57, 3020 Veltem-Beisem, Belgium
• Company number: [To be completed — dedicated Total Chaos entity pending]
• VAT number: BE 1007.220.383

Contact for Privacy Matters

For privacy-related questions, to exercise your rights, or to contact our data protection representative, email privacy@totalchaos.be.

What Data We Collect

Data You Provide Directly

When you contact us or submit a form, we collect the information you voluntarily provide:

• Name
• Email address
• Organization or institution
• Country
• Message content and inquiry details

This applies to demo requests, Early Access applications, support inquiries, education/venue license inquiries, partnership requests, and general contact forms.

Data Collected Automatically

Our hosting provider (Easyhost) collects standard server logs including:

• IP address
• Browser type and version
• Operating system
• Requested pages and timestamps
• Referrer URL

Analytics: No analytics tracking is currently active. If we enable analytics in the future, it will only run after you explicitly consent. See our Cookie Policy.

Future Data Collection

When we launch software sales, we may also collect:

• License/account data: Name, email, license key, activation records, seat count
• Payment data: Processed by our payment provider ([To be determined — Stripe or Lemon Squeezy]). We do not store full payment card details.

Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

• Contractual necessity — To fulfill license purchases and provide support.
• Legitimate interest — To respond to inquiries, ensure website security, and prevent fraud.
• Consent — For analytics, media embeds, and any marketing communications. You can withdraw consent at any time.
• Legal obligation — To comply with tax, accounting, and regulatory requirements.

How We Use Your Data

• To respond to your inquiries and support requests
• To process Early Access applications and demo requests
• To fulfill software licenses and maintain activation records
• To send transactional emails (license delivery, support updates)
• To improve our website and products (only with consent for analytics)
• To comply with legal and tax obligations

Form Submissions

When you submit a form, your data is sent to our configured form-processing provider (if enabled) or handled via email. We only process the data you voluntarily provide for the purpose of responding to your inquiry. We do not use form submissions for marketing without your explicit consent.

Cookies and Local Storage

We use cookies and local storage only for essential functionality and, with your consent, for analytics and media embeds. See our Cookie Policy for full details.

Data Sharing and Processors

We do not sell your personal data. We work with a limited number of third-party service providers (subprocessors) who assist us in operating our business.

Total Chaos follows an EU/EEA-first vendor policy. We prefer providers headquartered, hosted, and legally governed in the EU/EEA. Non-EU/EEA providers are used only as documented exceptions when no suitable EU alternative exists, and only after a Data Processing Agreement (DPA) and appropriate transfer safeguards are in place.

See our Subprocessors & Vendors page for the full list of active, evaluated, and avoided providers.

International Data Transfers

We avoid transferring personal data outside the EU/EEA where practical. Currently, no international data transfers are occurring — all active processing happens within Belgium via our hosting provider.

If we ever need to engage a non-EU/EEA provider, we will do so only under appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or by ensuring the provider operates in a country with an adequacy decision. This will be documented on our Subprocessors page before any transfer occurs.

Data Retention

• Form submissions and correspondence: Retained for the duration of our business relationship plus [placeholder] years for legal and administrative purposes.
• License and account records: Retained for [placeholder] years after the license expires or the account is closed, to comply with tax and legal obligations.
• Server logs: Retained for [placeholder] days by our hosting provider.
• Consent records: Retained for [placeholder] years to demonstrate compliance.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Rectification — Request correction of inaccurate or incomplete data.
• Erasure — Request deletion of your personal data ("right to be forgotten").
• Restriction — Request that we limit how we use your data.
• Data portability — Request your data in a structured, machine-readable format.
• Objection — Object to processing based on legitimate interests.

Right to Withdraw Consent

If you have given consent for optional cookies or marketing communications, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. To withdraw consent, use the Cookie settings panel or email us at privacy@totalchaos.be.

Right to Complain

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA):

www.gegevensbeschermingsautoriteit.be

Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our website is fully static, which reduces the attack surface. Form submissions are handled through reputable providers with encryption in transit.

Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will notify users directly where required by law.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@totalchaos.be.

Audio Lumina
Lodewijk Van Veltemstraat 57, 3020 Veltem-Beisem
Belgium
Effective date: 2026-06-03